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Human Factors Consultant

About the role

Kinneir Dufort (KD) is a user centred innovation, design and product development consultancy, combining creative, technical and user experience skills to deliver products and services for medical, consumer and industrial clients.

We are looking for a Human Factors Consultant to join our experienced HF team.

Human Factors is a vital component of KD’s user-centred approach is a key part of KD’s Medical offer. Our work involves strategic planning, risk analysis and formative studies to set directions at early stages, and rigorous testing, analysis and summative studies during development and verification stages.

Reducing use-related risk is key, but there is more to it – the correct application of Human Factors will also increase desire and engagement adding commercial value to the resulting product experience.

About you

As a Human Factors Consultant, your key focus will be on planning, delivery and reporting of high-quality Human Factors studies. You will also contribute to developing business through support to sales meetings and proposal preparation.

You may be a Human Factors engineer or research in a consultancy or you may be part of a team within a medical company or similar business. Either way you’ll have a passion for enhancing the usability of a variety of product types from medical devices to software applications and you will be keen to contribute to KD’s HF and wider innovation, design and engineering team.

At KD, collaboration is vital to how we work, as is the specific ‘super power’ that each individual in our team brings. You will be a team-player, enjoy problem-solving and working in a fast-paced, varied consultancy environment and be passionate about how Human Factors impact on product design and user experience.

Your skills and experience

  • At least 3 years’ experience in Human Factors roles, ideally including Medical Device experience (preferably within a consultancy or similar team environment)
  • Understanding of, and application of Human Factors practice to, the following standards and guidance:

o IEC 62366-1

o ISO 14971

o FDA Guidelines: Applying Human Factors and Usability Engineering to Medical Devices

  • Good experience in working on HF programmes, predominantly in the UK and US, including: task analysis, contextual enquiry, formative and summative/validation studies
  •  Specific experience in the following:

o Understanding of HF relating to risk management, usability, design/engineering, testing

o HF study planning/ design

o Protocol drafting

o Participant recruitment management

o Study moderation, observation, data capture

o Use error and root cause analysis

o Reporting / presenting recommendations

  • HF experience with medical devices, digital user interfaces, packaging, labelling and instructions for use
  • Ability to work within design control under quality management systems
  • Planning and organisational skills
  • Communications skills, including presenting work to others
  • Good people skills and an ability to collaborate in project teams
  • Ability to manage your time within defined timescales

This is a full-time role based at our HQ in the centre of the vibrant city of Bristol. The role involves a significant amount of travel to undertake fieldwork, typically up to 20% of time – mainly in other UK locations and the US.

About us

At Kinneir Dufort (KD) we combine creative, technical and user experience expertise with agility.  This enables our collaborative teams to rapidly define, create, develop and deliver world-changing products and experiences.

We think KD is a special company to work for. Our team are intelligent, hard-working, fun, non-egocentric, and collaborate brilliantly together to produce creative solutions.  We work with some of the biggest, best and most interesting international clients that you’ll find anywhere. We’re a multi-disciplinary team, with experts in research, innovation, human factors, digital UX, 2D and 3D product & packaging design, engineering, prototyping, and electronics & software, all uniquely integrated within one great company.

Our team are collectively driven to “design a better world” by creating impactful change and positive outcomes for our clients and the people we are designing for. Designing a better world is something we strive for, both in the work we do, and the way we work. We believe strongly in equality and fairness and try hard to do the right thing; we speak up for and support groups who are working to make a difference. Our official KD partners are the RSA, Frank Water, Kerning The Gap, TeenTech, Babbasa and The Big Bang. Many of our team are also involved in, or run, events in their local communities, making a difference to those around them.

Founded in 1977 by Ross Kinneir and Francis Dufort, the KD team are based in an iconic building in the vibrant city of Bristol. The characterful Grade 2 listed stone building was originally built as a sugar refinery around 1850 and was later used to store theatre costumes. It’s now completely refitted, and houses all of our staff plus our workshops, labs, the design studio, an HF usability suite, and client meeting spaces. The local area, “Christmas Steps Arts Quarter”, is full of independent shops and makers. It’s a short walk up to Park Street, or over to the Harbourside and St Nick’s Markets, both of which have regular street food markets.

We offer flexible working policies in terms of both location and working hours.  During normal circumstances, staff are typically expected to work a proportion of their week in the office and can work flexibly around specific ‘available hours’ in the working day.  Please contact us if you are thinking of applying and would like more information about how our flexible working policy might work for you in this role.

Why work with us?

At KD we have strong values which underpin everything we do. As a business and as individuals we are Curious, Open, Adaptable, Expert, Human & Inclusive. 

We expect a lot of our team, but in return we think we offer a lot too.

We understand that we are only as good as our people, and we know how important it is to support our team.

We offer our staff:

  • Competitive salaries.
  • 25 days holiday a year (with extra days for long service).
  • A matched contributory pension scheme.
  • Company-wide bonus.
  • Private health care for you and your family; free employee eye tests plus an employee assistance scheme.
  • Training and development opportunities, and regular lunch and learn sessions.
  • Flexibility in working approaches.
  • Regular opportunities to have your say, tell us what you think and influence how we develop as a team and as a business.
  • Secure in-building bike storage and shower, discounted First Bus monthly and annual passes. (Bristol has a good Park & Ride bus network.)
  • The opportunity to become involved in our work with the RSA, Frank Water, Kerning The Gap, TeenTech, Babbasa, The Big Bang.
  • Our cafe acts as the focal point for the whole agency to get together for morning coffee, lunch and afternoon tea. There is always daily fresh fruit and usually cake! There are plenty of opportunities to socialise outside of the office too, including activities like staff-organised runs, cycles, yoga sessions, as well as regular team ‘socials’.

If you like the sound of us and you meet the above criteria, then we’d love to hear from you. Send your CV, along with a covering letter/email, to [email protected], including reference to KDHFC-July2021 in the subject line.