KD’s challenge was to improve the intuitive user experience, rationalise the interface and modernise all visual assets for the BT Whole Home Wi-Fi control app – across both iOS & Android platforms.

  • Design
  • Digital
  • Electronics
  • UI


  • Audit, build and deliver phases completed in just 12 weeks
  • Combining research, digital design and expert partnerships to deliver rapid, human-centred design
  • Helping BT build a brilliant user experience across their Whole Home Wi-Fi families

Brand awareness

Traversing digital audit, wireframe build and developer handover, our streamlined approach delivered results in a rapid programme (<12 weeks).

iPhone UX layout on purple background


Human-centred approach to reviewing app usability, audit of physical and digital system elements and making user experience recommendations.

Digital design of BT app

UI design

Creating app wireframes to articulate improvements and additions. Delivering brilliantly consistent user experience across all three product families.

Prototype manufacture

Outputting wireframes, describing ideal user experiences and breathing new life into UI assets – supporting BT roll out multiple platforms.

Find out more?

Get in touch with Paul Richardson, our Head of Digital.